Frequently asked questions
All levels of coaching include 1-on-1 catch-up sessions, training data reviews, fully personalised training plans, race pacing plans, private Facebook group access, and free webinars. The main aspect that changes between my coaching levels is the frequency of communication and level of analysis and feedback.
Check out the “What you can expect” on my coaching page.
Yes, 12 weeks (three months). Because of the time and energy required to onboard a new client, I ask that you stay with me for a minimum of 12 weeks.
Of course! And as an ongoing coach client, you’ll get 50% off! #deal
Yes. You get complimentary access to my Faster with Data Training Group (value $24/wk), which includes a Facebook group, webinars and Q&As.
Outside of our scheduled calls, you can send me a maximum of one email a week, unless you’re on the Platinum level, in which case you get full messaging access included in your service.
No. I work with all endurance athletes. While most of my clients are runners, I always have a couple of triathletes and cyclists in the mix.
Yep. The level of detail will depend on your level of coaching. But I’ll always give you target heart rate, pace and power zones for your upcoming races. I provide race nutrition plans, but not diet plans.
I’d love to work with you! If you’re keen to improve, I’m eager to help.
If it’s a minor injury or sickness (1-2 weeks), I’ll adjust your training plan, and everything will more or less stay the same. If you’re off training for more than two weeks, I’ll offer to reduce your coaching fee by 50% for a couple of weeks or increase the frequency of our catch-ups since I won’t need to review your training or write a plan.
I pride myself on offering a consistent, personalised service to my clients, so I like to keep my client list small. Around Twenty is my maximum. Sometimes, I’ll have a couple more when I know some clients are finishing.
Because I also offer online courses, training plans, and consultancy, I don’t need to solely rely on coaching for my income, which allows me to avoid needing 50+ clients.
You’ll have access to most of my short-form content, and I offer a loyalty rewards system for my online courses. Every six months, you’ll get a free course of your choice. This includes courses I’ve recorded for other platforms like TrainingPeaks, EndureIQ, and HIIT Science.
Ouch. Hopefully, it never comes to that, but here is the process. In the first instance, you should reach out to me. If you’re not comfortable talking to me, I’d recommend using the Triathlon New Zealand complaints process as I am registered under their coaching guidelines. https://triathlon.kiwi/wp-content/uploads/2021/01/Complaints-Process.pdf
Your plan will be fully customised. I’ll be writing workouts that are not only specific to you but also your location. I’ll get to know your local circuits, trails, and hills during our catch-ups and include them in your training plan.
That will be space depending, but yes, the option will be available to upgrade for more regular feedback.
Unless you’re on the Platinum level of coaching, I can guarantee I will not be looking at your training every day.
I understand that most of my clients are busy working professionals, and their time is precious. I know it’s not through lack of trying if you miss a training session. Plus, I miss training sessions all the time!
I’m happy to arrange a payment plan that works for you. If you’d like to pay for a block of coaching upfront, let me know, and I’ll set it up for you.